We're so happy you've chosen to shop with us! Below you will find answers to some Frequently Asked Questions. If you still need assistance, send us an email and we promise to get right back to you.
How does the ordering process work?
Once you place an order you will receive two emails. The first email will be sent immediately after you place your order confirming your purchase details including products, amount charged and delivery address. Please review this information carefully to ensure you are charged the correct amount for the correct items at the correct address. The second email will be sent once your package has been shipped and it will include tracking details. Be on the look-out for this email so you will know when to expect your package. We accept all major credit cards, including Visa, Mastercard, American Express and PayPal. Your credit card will be charged once your order has been placed. Happywishcompay.com is a verified secure site.
I'm a local customer. Can I pick up my order?
Yes! We share a space with Happy Artists Children's Creative Studio, located at 1900 McHenry Avenue, Suite 203 in Escalon, California. All local orders must be processed through the website. We do not accommodate walk-in purchases, as we have classes, workshops and birthday parties regularly taking place in the studio. When checking out, select "Studio Pickup" as your shipping option. You will receive an email notification when your order is ready to be picked up.
If ordering inflated/assembled balloons, please leave a note at checkout with date needed. Balloons inflated with helium are recommended to be picked up on the same day as your event (not prior to), to ensure full, fresh balloons. All orders MUST be placed in advance, by at least 9:00 AM the day prior to your desired pickup date.
Need help with a special event? We're happy to assist you in creating a memorable celebration! Please email us to set up a private consultation with Alicia, in our studio.
Will I be charged sales tax?
Sales tax of 7.75% will be added to all orders in California.
How long will it take to receive my party supplies?
We know time is of the essence when pulling together a party. Our goal is to process, package and ship your order as soon as possible. Please allow between 1-3 business days for processing. As soon as processing is complete, packages will ship from Central California via United States Postal Service (USPS), for delivery in 2-3 business days. You will receive an email when your package has been shipped with the tracking information. We cannot be responsible for transit times, which is the responsibility of the carrier. Shipping times are in addition to the order processing time of 1-3 business days. PLEASE ALLOW 8 BUSINESS DAYS TOTAL (FROM TIME OF PURCHASE) TO RECEIVE YOUR ORDER. Orders placed on weekends and holidays will be processed the following business day. Expedited shipping can be made available on an individual basis. Please email us for a quote. We cannot be responsible for lost or stolen packages once we have tendered to the carrier.
Is it possible to track my package or check in on the status of my order?
You will be emailed a shipping notification with tracking information when your package is shipped. You can also check on the status of your order or get tracking information by emailing us with your order number, or the full name the order was made under, and we can give you this information through email.
How can I add something to an order I've already placed?
Our goal is to package and ship your order as soon as possible. We can add or remove items from an order already placed only while your order is still "processing." Please send us an email to check the status. Once the order has been processed, we cannot accommodate your request and you will need to place a new order for the additional items.
How can I cancel my order?
Orders can only be canceled if the order is still "processing." Please send us an email ASAP and we will make every attempt to pull the shipment and refund the purchase.
I received my order and one of the items is incorrect. What do I do?
Our mistake! Please contact us via email ASAP and we'll ship out the correct items immediately, along with a prepaid label to return the incorrect item. Please let us know what you ordered and what you received in its place.
Can I return all or part of my order?
All sales are final. We do not accept returns.
How can I see a copy of my invoice?
Your invoice will be emailed to you along with your order confirmation.
Do you ship internationally?
Due to the high cost of shipping, we do not ship internationally.